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Intercom

Intercom is a unified customer communication platform.

Intercom allows you to communicate with all your customers in various different ways, whether it's for support, engagement, or acquisition.

This means you can send out marketing emails to leads, or chat with them directly on your site/application. You can also automatically send them messages, either as emails or in-app chat, based on their behaviour.

To gather leads, Intercom prompts site visitors to chat with you, and asks for their email address so you can get in touch with them later.

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Description from the Intercom website:

A fundamentally new way for every team in an internet business to see and talk to customers, with products for live chat, marketing, feedback, and support.


Tagged: helpdesk, support, email, communication, marketing automation, chat,

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